Customer Service & Buyer Protection - Great
With over 500 orders (thousands of items), we believe we have enough experience to say they have great customer service, particularly in comparison to similar stores. Unsure how to approach Banggood Customer Service?
We recommend emailing them at [email protected]
Provide your invoice number, the product SKU, and a description of the problem. To save time we also recommend sending a photo of the bag it arrived in (with the details), this helps them track exactly who sent it (amongst their many suppliers). Always send at least a photo of the issue, or a video uploaded to youtube if it requires movement to demonstrate. Then tell them what you'll accept, whether you want a full refund, a replacement, or credit. Payment Cart and Ease of Payment - Great
Accepts paypal and several other payment services, including cash on delivery. The cart system works well and was recently upgraded to be more user friendly. Nothing to complain about here. Fun to Browse - Great
Banggood's website is fast, attractive, and offers plenty to keep you engaged if you're looking for a bit of online window shopping. New Product Introduction & Product Range - Great
Unlike most of its competitors, Banggood is CONSTANTLY adding new products, and not just a few and not just once a week. We mean EVERY WEEK DAY they add between 50-500+ we'd estimate, easily confirmed by simply browsing the new products page and seeing the products on Page 1 get pushed back to Page 5 after a half hour or so. And it's not just the same old stuff either - often You'll see things here for the first time before they become mainstream. Despite this, they can't complete with the likes of Amazon on total volume of goods at any one time, but they do carry many times the volume of Amazon in specialist areas such as FPV and electronics components / robotics / etc.. Pricing & Competition - Great
Far cheaper than regular stores, usually cheaper than Amazon, and competitive with eBay and Gearbest. Our experience has been that occasionally Banggood is $1-2 more expensive on a ~$50 item than Gearbest or the cheapest eBay seller, but we'll purchase from Banggood anyway, knowing that the value is made up in the faster shipping, Banggood points, and better customer service. Product details & reviews - Great
Usually Banggood has a good description of the item which can be usually be trusted, plus all the common promotional photos. It's the user reviews and user photos which add the most value though: this is where you'll find 'everyday' photos (not photoshopped) where you can gauge actual size and what it looks like outside of the promotional shots. Additionally there's often information here from customers on any issues they discovered, any quirks or features you should know about but are'nt explicitly mentioned, and also links to updated software, or newer models. Rewards/Points - Great
The only reward/points system this editor has ever got considerable value from, the Banggood points system is very similar to Gearbest's system, and works very well. Unfortunately there is a limit on the amount of points you can use at any one time, so consider this when taking a refund in points. Sales and Coupons - Great
Frequently has site-wide and category-wide coupons (see our COUPONS page here
), and frequent events throughout the year. During their major sales (Banggood Anniversary, 11.11 Singles, Black Friday) there is always a number of highly popular items with seriously good discounts, and good to great pricing almost everything else. At other times of the year in their more common sales however, the best value discounts can be harder to find (as almost everything is 'on sale') however that's why BangGearWatch is here, so you can check the price history before splashing out on a major purchase! Shipping speed - Great
Banggood processes your order and sends them out very quickly (typically within 24 hours), and keeps you updated on its progress while its in their hands. If you've chosen the free shipping option, then from this point its at normal (eBay, Gearbest) speed but the fast processing saves at least a few days. They also have budget semi-express options, typically arriving in about 1.5 weeks. This can be free if you've spent over a certain amount ($50-100?), or around $5 if you've only bought something cheap. Well worth it, we always pick this option for bundled/grouped purchases being sent from the same warehouse, and use the regular free shipping for any lower value single items. They also offer DHL and similar express services for the usual pricing.